How do I arrange for shipping? NASH works with you to coordinate delivery at a convenient time and place. You can also approve delivery in advance or reschedule if needed.
What if my medication needs refrigeration or special handling? NASH ships temperature-sensitive medications using cold-chain packaging that meets pharmacy standards and monitors delivery conditions.
How long does it take to receive my medication? Most medications arrive within 5 business days after shipment. NASH will keep you informed of any customs or holiday delays.
How will I know when my medication is arriving? You’ll receive a shipment confirmation and tracking information, along with NASH support contact details.
Can medications be shipped somewhere other than my home? Yes. NASH can ship to your workplace, a friend’s home, or another secure location where someone can receive it.
Can someone else receive my package if I’m not home? Yes. Another person can sign for your package, or you can leave written authorization if allowed by the courier (e.g., USPS, UPS, FedEx).
What happens if my shipment is delayed or arrives damaged? Contact the NASH Patient Care Team immediately. We’ll fix the issue and, if needed, reship your medication quickly.