FAQs

The Network of Advanced Specialty Healthcare is a Center of Excellence in the Delivery of Healthcare located in Cancun and Monterrey, Mexico. NASH is committed to providing an exceptional level of quality in healthcare with pricing that is bundled, transparent and competitive.

To achieve greater consistency in healthcare quality at a lower absolute cost, U.S. employers are increasingly offering their employees the option of specialized healthcare services delivered at a limited number of Centers of Excellence in the United States. NASH is the first Center of Excellence located outside of the U.S., away from what is essentially a competitively-restricted and price-inflated healthcare marketplace.

As aCenter of Excellence in the Delivery of Healthcare, NASH seeks to serve U.S. employers and their U.S. employees. NASH’s emphasis on healthcare quality benefits both the employer and the employee. NASH’s emphasis on competitive pricing also benefits both employers and employees through a share in cost savings.

NASH currently focuses on orthopedic procedures, such as total knee and total hip replacements. In the future, NASH will provide other medical specialties, including bariatric surgery, plastic surgery and fertility treatment options.

NASH is located in Cancun, Mexico, and Monterrey, Mexico. These familiar tourist destinations for many Americans feature over 125,000 hotel rooms and a bilingual, customer-oriented service culture. These convenient locations offer half-day tourist excursions for patients and their families.

Yes, and the options are plentiful. Cancun International Airport (CUN) is one of the busiest airports in the region and welcomes more than 17 million passengers each year. Monterrey International Airport (MTY) handles over 10 million passengers a year. Most airports in the U.S. offer direct, non-stop, year-round flights to Cancun and Monterrey from cities such as New York, Philadelphia, Washington D.C., Charlotte, Atlanta, Miami, Chicago, Dallas, Houston, Denver, Phoenix, Los Angeles and San Francisco.

Yes, if you are traveling as a U.S. citizen. Some nationalities, such as Canadians, require only a birth certificate and a picture I.D.

To provide substantial cost savings to employers and patients, NASH has partnered with Centers of Excellence outside the U.S., away from what is essentially a competitively-restricted and price-inflated healthcare marketplace.

Absolutely. On behalf of each and every patient, NASH oversees a number of processes including:

• Pre-operative evaluation
• Medical records transfer
• Surgical review and scheduling
• Flight reservations
• Ground transportation to and from the airport
• Hotel reservations
• Reception and registration at NASH
• Concierge services including meals throughout the patient’s stay
• Post-operative physical therapy on site
• Post-operative evaluations in the United States

Patients typically arrive one or two days before surgery. Although the precise timing depends on the surgical procedure involved, most patients remain in the NASH hospital floor for one or two nights and in the hotel post-operatively for another four to five nights. The total duration is roughly one week. For specialty medications, patients only stay -1-2 days to meet with a physician for a consultation and then pick up their medication.

Yes. In Cancun, NASH functions as a Center of Excellence in the Delivery of Healthcare at the Galenia Hospital. Right next door is a newly-constructed Four Points by Sheraton which offers 112 hotel rooms, each one of which is spacious, comfortable and handicapped-accessible in order to maximize patient post-recovery. In Monterrey, patients and their companions can stay at the Hotel Safi Royal Luxury Valle.

Certainly. NASH encourages the patient to bring along a companion, as that individual can be a tremendous source of assistance and comfort.

Most U.S. employers who provide their employees a travel-for-treatment option to aCenter of Excellence in the Delivery of Healthcare cover 100% of the cost of travel for the patient and a companion. In addition, the employers typically cover 100% of the cost of the treatment involved. A procedure that might have required the payment by a patient of the maximum deductible, co-pay and coinsurance during a calendar year – often $5,000 or more – ends up costing the patient nothing. Not only does the patient avoid a significant expense, but the patient also benefits from the more consistent, data-driven quality of healthcare that is the focus of a Center of Excellence.

If you’re aware that your employer has a contractual relationship with NASH, all you need to do to be considered for treatment is reach out to NASH using the methods listed under “How can I get more information?” If your employer doesn’t have a contractual relationship with NASH, we’ll be happy to contact your employer’s human resources department to explore the possibility of establishing a relationship.

Please feel free to contact NASH at inquiries@nashcares.com, by dialing (833) 833-6204 or by filling out the informational form in the Contact Us section of the website.