What is the benefit of using NASH?

Most patients pay $0 out-of-pocket with NASH! Employers and plan sponsors save up to 40–60% compared to traditional specialty pharmacy costs. Some plans may also offer travel, shared savings, or gift card rewards.

How does NASH save patients money?

NASH sources the same FDA-approved specialty medications from certified pharmacies outside the U.S., where prices are lower. The savings are passed on to patients and plan sponsors.

Do I need to sign up to use this service?

Yes. Email NASH or call toll free (833) 833-6204 to check if your employer participates.

• If your employer partners with NASH, contact us directly or ask your HR team about how to enroll.
• If not, reach out to us anyway — NASH will explain your options and available medications.

How do I order medication?

After enrollment, NASH coordinates with you to confirm your prescriptions and arrange shipment directly to your home or preferred location.

What types of medications can I get from NASH?

NASH provides access to over 450 specialty medications for conditions such as autoimmune diseases, cancer, HIV/AIDS, hepatitis C, multiple sclerosis, psoriasis, and hormone therapies. We primarily offer oral and self-injectable medications.

Can I speak with a pharmacist about my medication?

Yes. Pharmacists from NASH partners are available to answer questions about your medication, side effects, or storage.

How do I refill my medication?

NASH starts the refill reminder process about two weeks before your next shipment. A team member will contact you to confirm delivery. Or you can call anytime to request a refill.

What if I need to change my medication?

If your medication or dose changes, contact NASH right away. Some situations may require a one-time fill through your local pharmacy before continuing with NASH.

Are the medicines from NASH safe?

Yes. NASH only works with government-approved pharmacies that follow strict safety and quality standards.

Is my information private and secure?

Yes. NASH follows HIPAA privacy laws and uses secure systems to protect your information. All shipments are discreetly packaged.

Are NASH services confidential? 

Yes. This service is confidential.

Will my employer know what medication I’m taking?

Your health information is private and protected by law.

How do I arrange for shipping?

NASH works with you to coordinate delivery at a convenient time and place. You can also approve delivery in advance or reschedule if needed.

What if my medication needs refrigeration or special handling?

NASH ships temperature-sensitive medications using cold-chain packaging that meets pharmacy standards and monitors delivery conditions.

How long does it take to receive my medication?

Most medications arrive within 5 business days after shipment. NASH will keep you informed of any customs or holiday delays.

How will I know when my medication is arriving?

You’ll receive a shipment confirmation and tracking information, along with NASH support contact details.

Can medications be shipped somewhere other than my home?

Yes. NASH can ship to your workplace, a friend’s home, or another secure location where someone can receive it.

Can someone else receive my package if I’m not home?

Yes. Another person can sign for your package, or you can leave written authorization if allowed by the courier (e.g., USPS, UPS, FedEx).

What happens if my shipment is delayed or arrives damaged?

Contact the NASH support team immediately. We’ll fix the issue and, if needed, reship your medication quickly.

Can I talk to someone in Spanish?

Yes. NASH has staff who can assist in Spanish and other languages. Just tell us your preference!

How do I update my address or contact information?

Call NASH call toll free (833) 833-6204 or email our team to update your details and make sure your shipments arrive on time.

How can I learn more?

For more information, submit an online request, email our team, or call toll free (833) 833-6204.